Lead Teller: Client Advocate & Branch Coach

KeyCorp; Dublin (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyCorp is seeking a Lead Teller in Dublin, Ohio. You will be the go-to troubleshooter for complex client needs, coach tellers, and manage scheduling to ensure smooth branch operations. You will guide clients to bankers for deeper financial planning and maintain compliance with regulatory standards.

The role emphasizes high-quality client service, cash handling accuracy, and teamwork within a branch setting. Prior banking experience and Notary preferred are noted in the education/qualifications.

Qualifications

• 3+ years of experience in client services or banking
• Demonstrated superior client relationship skills
• Experience leading or coaching tellers or frontline staff
• Strong cash handling and transaction accuracy
• Knowledge of branch operations and regulatory requirements

Responsibilities

• Provide exceptional client service and resolve complex servicing issues in-branch
• Coach tellers to improve customer experience and efficiency
• Schedule tellers and oversee branch operations to ensure accuracy
• Identify financial wellness opportunities and smoothly transition clients to bankers
• Ensure compliance with bank policies, security, and regulatory standards

Skills

Superior client relationship skills

Team leadership

Sales and service skills

Attention to detail

Effective communication

Cash handling

Education

High School Diploma or GED

Tools

Windows-based PC

Job description

KeyCorp is seeking a Lead Teller in Dublin, Ohio. You will be the go-to troubleshooter for complex client needs, coach tellers, and manage scheduling to ensure smooth branch operations. You will guide clients to bankers for deeper financial planning and maintain compliance with regulatory standards.

The role emphasizes high-quality client service, cash handling accuracy, and teamwork within a branch setting. Prior banking experience and Notary preferred are noted in the education/qualifications.