Lead Teller & Branch Coach – Elevate Customer Experience

KeyBank; Toledo (OH); On-site; USD 25,000 - 34,000; Full time

Job summary

KeyBank is hiring a Lead Teller in Toledo, OH to serve as a resource for complex client servicing and to coach the teller team in delivering exceptional service. You will manage day-to-day teller duties, staffing, and branch operations while ensuring compliance with regulatory and security standards.

The role emphasizes identifying financial wellness opportunities, guiding clients to a Banker when appropriate, and training new tellers. Weekend work Saturday shifts are required.

Qualifications

• High School Diploma, GED, or equivalent business experience is required.
• Minimum of 3 years demonstrated superior client relationship skills.
• Minimum of 3 years' cash handling experience.
• Experience leading and mentoring staff.
• Strong organizational skills with multi-tasking.

Responsibilities

• Provide outstanding client experience and resolve servicing issues.
• Coach tellers to improve accuracy and efficiency.
• Identify financial wellness opportunities and refer to Banker.
• Assist with scheduling, staffing, and branch operations.
• Ensure compliance with policies, security, and audits.

Skills

Client relationship

Cash handling

Sales skills

Time management

Branch operations leadership

Education

High School Diploma or equivalent

Tools

Windows PC

Job description

KeyBank is hiring a Lead Teller in Toledo, OH to serve as a resource for complex client servicing and to coach the teller team in delivering exceptional service. You will manage day-to-day teller duties, staffing, and branch operations while ensuring compliance with regulatory and security standards.

The role emphasizes identifying financial wellness opportunities, guiding clients to a Banker when appropriate, and training new tellers. Weekend work Saturday shifts are required.