Lead Teller | Client Experience Leader & Coach

KeyBank

South Euclid (OH)

On-site

USD 26,000 - 34,000

Full time

3 days ago

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Job summary

KeyBank in South Euclid, Ohio is seeking a Lead Teller to be a trusted problem solver and frontline advisor in our branch. You will manage teller duties, coach teammates, handle complex client service issues, and help transition clients to bankers for deeper financial wellness conversations.

This role emphasizes a strong client experience culture, adherence to regulatory procedures, and daily branch operations, including scheduling and training. Weekend shifts may be required.

Qualifications

Minimum 3 years client relationship experience.
Minimum 3 years cash handling experience.
Proficient with Windows-based PCs and calculators.
Able to lead, motivate, and foster teamwork.
Strong organizational skills and multi-tasking.

Responsibilities

Embodies a strong client experience culture; be present with clients and teammates.
Assumes responsibility for teller functions and coaches tellers in-person.
Identifies and resolves complex client servicing issues.
Recognizes financial wellness opportunities and transitions clients to a Banker.
Oversees scheduling, onboarding, and training of tellers.
Ensures compliance with regulatory procedures and cash handling.
Supports branch operational standards and product knowledge updates.

Skills

Client relationship skills

Sales skills

Regulatory compliance

Time management

Team leadership

Education

High School Diploma

Tools

Windows PC

Job description

This role emphasizes a strong client experience culture, adherence to regulatory procedures, and daily branch operations, including scheduling and training. Weekend shifts may be required.

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