Lead Teller & Branch Experience Coach

KeyCorp; Arlington (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyCorp in Poughkeepsie, NY, is seeking a Lead Teller to act as a trusted advisor and primary troubleshooter for client servicing needs. You will guide tellers, manage scheduling, and ensure regulatory compliance while promoting bank products to meet client financial goals.

The role emphasizes delivering distinctive service in-branch, coaching staff, and collaborating with bankers to drive financial wellness conversations. Weekend shifts may be required to support branch operations.

Qualifications

• High school diploma, GED, or equivalent business experience required.
• Notary license preferred.
• 3+ years of client relationship experience and cash handling preferred.

Responsibilities

• Embodies a strong client experience culture and provides excellent service to each client.
• Coaches tellers to ensure accurate processing and strong branch performance.
• Resolves complex client servicing issues and identifies financial wellness opportunities.
• Transitions clients to a Banker when deeper financial discussions are needed.
• Supports branch operations, scheduling, and adherence to regulatory procedures.

Skills

Client relationships

Cash handling

Sales & service

Time management

Regulatory compliance

Branch coaching

Education

High School Diploma/GED

Notary License (preferred)

Job description

KeyCorp in Poughkeepsie, NY, is seeking a Lead Teller to act as a trusted advisor and primary troubleshooter for client servicing needs. You will guide tellers, manage scheduling, and ensure regulatory compliance while promoting bank products to meet client financial goals.

The role emphasizes delivering distinctive service in-branch, coaching staff, and collaborating with bankers to drive financial wellness conversations. Weekend shifts may be required to support branch operations.