Lead Teller & Client Experience Coach

KeyCorp; Upper Arlington (OH); On-site; USD 25,000 - 34,000; Full time

Job summary

KeyCorp Lead Teller position in Upper Arlington, OH is a trusted advisor role focusing on client issue resolution, coaching tellers, and strengthening client relationships. You will transition clients to bankers for deeper financial wellness discussions and oversee scheduling, staffing, and branch compliance.

The role emphasizes client service excellence, operational effectiveness, and adherence to policies, with Saturdays worked as directed and incentives included.

Qualifications

• 3+ years demonstrated superior client relationship skills
• 3+ years cash handling experience
• Proficient with Windows-based PCs and calculators
• Ability to lead, motivate, and foster teamwork

Responsibilities

• Provide coaching to tellers to enhance customer experience
• Identify and resolve complex client servicing issues
• Support branch manager in onboarding and training new tellers
• Ensure compliance with regulatory, security, and internal audit controls
• Schedule tellers and manage day-to-day branch operations

Skills

Client relationship skills

Cash handling

Windows PC

Leadership

Organizational skills

Time management

Teller line management

Sales & service

Financial education

Accuracy

Education

High School Diploma

Job description

KeyCorp Lead Teller position in Upper Arlington, OH is a trusted advisor role focusing on client issue resolution, coaching tellers, and strengthening client relationships. You will transition clients to bankers for deeper financial wellness discussions and oversee scheduling, staffing, and branch compliance.

The role emphasizes client service excellence, operational effectiveness, and adherence to policies, with Saturdays worked as directed and incentives included.