Lead Teller & Branch Team Leader

Trustco Bank; Brinckerhoff (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account with employer贡献

401(k) retirement plan with employer-匹

Paid time off + 11 paid federal holid​

Tuition reimbursement

Discounts on loan products

Job summary

Trustco Bank in Fishkill, NY is hiring a Head Teller to lead daily teller operations, deliver exceptional customer service, and supervise staff within the branch. The role requires strong cash handling, supervision, and compliance with bank policies.

You will report to the Branch Manager and contribute to a supportive team environment. The position is full-time, with schedule aligned to branch operations, and offers a comprehensive benefits package including health, retirement, and development

Qualifications

• Supervisory experience expected.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills in person, by phone, and via email.
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs., stand for extended periods.

Responsibilities

• Deliver outstanding customer service and process a variety of transactions.
• Supervise tellers and maintain cash handling procedures.
• Oversee daily cash balancing and audit logs; manage cash shipments as needed.
• Prepare and submit detailed reports; ensure compliance with policies and regulations.
• Provide guidance and training to branch staff.

Skills

Supervisory experience

Customer service

Cash handling

Verbal communication

English fluency

Teamwork

Training mindset

Transportation access

Stamina/standing

Organizational skills

Education

High school diploma or equivalent

Job description

Trustco Bank in Fishkill, NY is hiring a Head Teller to lead daily teller operations, deliver exceptional customer service, and supervise staff within the branch. The role requires strong cash handling, supervision, and compliance with bank policies.

You will report to the Branch Manager and contribute to a supportive team environment. The position is full-time, with schedule aligned to branch operations, and offers a comprehensive benefits package including health, retirement, and development