Lead Teller & Team Coach – Banking

Trustco Bank; Village of Catskill (NY); On-site; USD 28,000 - 31,000; Full time

Job summary

Trustco Bank in Catskill, NY is seeking a Head Teller who will oversee daily teller operations and lead a team in providing exceptional customer service. The role requires strong cash handling and supervisory skills, with an emphasis on accuracy and compliance.

The position offers full-time hours aligned to branch operations, with an hourly pay range and a comprehensive benefits package including health insurance, a retirement plan, and paid time off.

Qualifications

• High school diploma or equivalent.
• Supervisory experience.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills in person, by phone, and via email.
• Fluent in English; bilingual a plus.

Responsibilities

• Deliver outstanding customer service and manage a warm, professional teller environment.
• Lead and mentor tellers; oversee daily cash balancing and audit logs.
• Process deposits, withdrawals, loan payments, checks, and related transactions with accuracy.
• Prepare reports and maintain compliance with policies and privacy standards.

Skills

Supervisory experience

Cash handling experience

Customer service

Verbal communication

English fluent

Bilingual a plus

Education

High school diploma or equivalent

Job description

Trustco Bank in Catskill, NY is seeking a Head Teller who will oversee daily teller operations and lead a team in providing exceptional customer service. The role requires strong cash handling and supervisory skills, with an emphasis on accuracy and compliance.

The position offers full-time hours aligned to branch operations, with an hourly pay range and a comprehensive benefits package including health insurance, a retirement plan, and paid time off.