Lead Teller & Branch Experience Coach

KeyBank; Roe Park (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Cortlandt Manor, NY is seeking a Lead Teller to serve as the primary troubleshooter for client servicing issues, mentor tellers, and ensure smooth branch operations while supporting the Branch Manager.

The position emphasizes strong client relationships, expertise in cash handling, compliance with regulations, and opportunities to transition clients to bankers for deeper financial wellness conversations.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years client relationship experience.
• Minimum 3 years cash handling experience.
• Proficiency with Windows-based PCs and calculators.

Responsibilities

• Provide excellent client service and resolve issues.
• Coach tellers to improve performance.
• Schedule tellers and manage branch operations.
• Ensure regulatory and security controls are followed.
• Promote bank products and assist clients with financial wellness.

Skills

Client relationship skills

Sales and service

Time management

Cash handling

Teller coaching

Regulatory knowledge

Education

High School Diploma / GED

Tools

Windows PC

Calculator

Job description

KeyBank in Cortlandt Manor, NY is seeking a Lead Teller to serve as the primary troubleshooter for client servicing issues, mentor tellers, and ensure smooth branch operations while supporting the Branch Manager.

The position emphasizes strong client relationships, expertise in cash handling, compliance with regulations, and opportunities to transition clients to bankers for deeper financial wellness conversations.