Branch Manager: Lead Team, Grow Branch Revenue

Trustco Bank; Brinckerhoff (NY); On-site; USD 62,000 - 77,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) retirement plan with employer 5

Paid time off + 11 holidays

Tuition reimbursement and training

Job summary

Trustco Bank in Fishkill, NY is seeking a Branch Manager to lead a full-service branch and drive performance across sales, service, and operations.

You will coach a team of tellers and supervisors, develop new business, and ensure outcomes align with bank policies and community needs. The role emphasizes leadership, customer focus, and growth initiatives within a non-exempt, full-time framework.

Qualifications

• High school diploma or equivalent.
• Supervisory experience.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills in person, by phone, and via email.
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs., stand for extended periods.

Responsibilities

• Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
• Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
• Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
• Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
• Conduct staff training, regular team meetings, and performance reviews.
• Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.
• Originate residential, home equity, and installment loans.
• Ensure compliance with all bank policies, procedures, and security protocols.
• Handle complex customer requests and resolve escalated issues in person or by phone.
• Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.
• Maintain branch appearance and uphold operational performance standards.
• Report regularly to senior management on branch performance, opportunities, and challenges.

Skills

Supervisory experience

Customer service

Cash handling

Verbal communication

English fluency

Transportation access

Organizational skills

Team environment

Training & development

Lifting 10–20 lbs

Education

High school diploma or equivalent

Job description

Trustco Bank in Fishkill, NY is seeking a Branch Manager to lead a full-service branch and drive performance across sales, service, and operations.

You will coach a team of tellers and supervisors, develop new business, and ensure outcomes align with bank policies and community needs. The role emphasizes leadership, customer focus, and growth initiatives within a non-exempt, full-time framework.