Head Teller & Team Leader — Banking & Service

Trustco Bank; Town of Colonie (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Health savings account with employer’s

401(k) retirement plan with employer 1

Paid time off + 11 holidays

Training and professional development

Tuition reimbursement

Reduced loan fees and rates

Job summary

Trustco Bank in Loudonville, NY is seeking a Head Teller to lead daily teller operations, supervise staff, and ensure accurate cash handling while delivering exceptional customer service.

This full-time role requires supervisory experience and a strong background in cash handling, with duties including deposits, withdrawals, loan payments, and check cashing, all conducted in compliance with bank policies and privacy requirements.

Qualifications

• High school diploma or equivalent is required.
• Supervisory experience is required.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills in person, by phone, and via email.
• Fluent in English; bilingual a plus.
• Access to reliable transportation.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs., stand for extended periods.

Responsibilities

• Deliver outstanding customer service in a warm, professional environment and confidently promote Trustco Bank products.
• Lead Teller operations, supervise tellers, and ensure branch cash handling procedures are followed.
• Process deposits, withdrawals, loan payments, checks and related transactions with accuracy and efficiency.
• Prepare and submit detailed reports and maintain thorough records in accordance with audit standards.

Skills

Supervisory experience

Customer service

Cash handling

Verbal communication

English fluency

Transport access

Organizational skills

Team collaboration

Training & development

Physical stamina

Education

High school diploma or equivalent

Job description

Trustco Bank in Loudonville, NY is seeking a Head Teller to lead daily teller operations, supervise staff, and ensure accurate cash handling while delivering exceptional customer service.

This full-time role requires supervisory experience and a strong background in cash handling, with duties including deposits, withdrawals, loan payments, and check cashing, all conducted in compliance with bank policies and privacy requirements.