Branch Leader: Growth, Service & Lending

Trustco Bank; Town of Fishkill (NY); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Trustco Bank in Town of Fishkill, NY is seeking a dynamic Branch Manager to lead daily operations of a full-service branch. You will oversee sales, service, lending, and security while coaching a diverse team to deliver exceptional customer experiences.

The ideal candidate will have supervisory experience, strong communication skills, and a proven record of driving growth through new business development and referrals.

Qualifications

• High school diploma or equivalent.
• Supervisory experience.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills.
• Fluent in English; bilingual a plus.
• Access to reliable transportation.
• Ability to lift 10-20 lbs., stand for extended periods.

Responsabilités

• Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
• Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
• Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
• Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
• Conduct staff training, regular team meetings, and performance reviews.
• Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.
• Originate residential, home equity, and installment loans.
• Ensure compliance with all bank policies, procedures, and security protocols.
• Handle complex customer requests and resolve escalated issues in person or by phone.
• Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.
• Maintain branch appearance and uphold operational performance standards.
• Report regularly to senior management on branch performance, opportunities, and challenges.

Connaissances

Supervisory leadership

Customer service

Cash handling

Verbal communication

Fluent English

Transportation access

Formation

High school diploma or equivalent

Bachelor’s degree

Description du poste

Trustco Bank in Town of Fishkill, NY is seeking a dynamic Branch Manager to lead daily operations of a full-service branch. You will oversee sales, service, lending, and security while coaching a diverse team to deliver exceptional customer experiences.

The ideal candidate will have supervisory experience, strong communication skills, and a proven record of driving growth through new business development and referrals.