Lead Teller & Branch Operations Coach

Peoples Bank; Sardinia (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Peoples Bank in Sardinia, OH is seeking a Head Teller to manage day-to-day operations of the branch teller area and support branch soundness. You will coach new and veteran tellers, foster accuracy, and ensure service excellence.

You will process deposits, teller transactions, and sales referrals, while upholding security, privacy, and bank policies. Strong communication and teamwork are essential for a successful branch.

Qualifications

• High School Diploma or GED.
• 1+ years related work experience in customer service.
• Ability to work in a fast-paced environment with a high degree of accuracy.
• Trustworthy and confidential behavior is essential in this role.
• Proficient in basic computer operations and standard applications.
• Proficient knowledge of Windows and Microsoft Office software (Word and Excel).
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Ability to address and coach co-workers to be better.
• Client focused.
• Daily flexible and reliable transportation.
• Role requires consistent standing and lifting up to 25 lbs., with travel to other branches as needed.

Responsibilities

• Lead by example in daily branch teller operations.
• Manage the day-to-day operations of the branch teller line, including scheduling and coverage.
• Coach tellers to develop skills and improve performance.
• Ensure audit readiness and educate team on updated policies and procedures.
• Provide coaching and support to help the branch meet goals and standards.
• Deliver superior customer service with a friendly demeanor and proactive problem solving.

Skills

Customer service

Team coaching

Branch operations

Sales/referrals

Education

High School Diploma or GED

Job description

Peoples Bank in Sardinia, OH is seeking a Head Teller to manage day-to-day operations of the branch teller area and support branch soundness. You will coach new and veteran tellers, foster accuracy, and ensure service excellence.

You will process deposits, teller transactions, and sales referrals, while upholding security, privacy, and bank policies. Strong communication and teamwork are essential for a successful branch.