Lead Teller & Branch Experience Coach

Renasant Bank

Franklin (TN)

On-site

USD 36,000 - 54,000

Full time

14 days+

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Job summary

Renasant Bank seeks an experienced Head Teller to lead a branch team, ensuring superior customer engagement, accurate service execution, and sound operational practices. The role involves coaching teller staff, overseeing daily transactions, and identifying sales opportunities while maintaining compliance.

The Head Teller will partner with Branch Manager to mentor new tellers, supervise staff, and participate in interviews and training.

Qualifications

Minimum 2 years of cash handling experience, including teller duties
Minimum 1 year of leadership experience
Minimum 1 year customer experience in a sales environment preferred
Proven track record of leadership, sales management, and coaching
Ability to produce individual and team sales and customer experience results
Effective written and verbal communication skills
Strong teamwork and adaptability to changing business pace

Responsibilities

Execute and coach the teller customer engagement process to ensure seamless service and sales opportunities
Maintain service knowledge standards in line with regulations and policies
Process customer transactions accurately and efficiently (deposits, withdrawals, transfers, loan payoffs)
Balance cash, manage ATM/vault, and oversee branch operations
Identify customer needs and refer to appropriate platforms for solutions
Ensure compliance and mitigate risk through procedures
Mentor and onboard new tellers and participate in hiring/training
Supervise tellers and approve overrides on transactions; oversee daily staff
Lead meetings with branch leadership and participate in security briefings
Support performance appraisals and disciplinary actions as needed
Other duties as assigned