Lead Teller & Branch Coach — Operational Leader

Peoples-Bank; Pikeville (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

Peoples Bank in Pikeville, KY is seeking a Head Teller to lead the branch teller line, ensure accurate cash handling, and deliver exceptional service. You will coach tellers, manage scheduling, and support audit readiness while upholding bank policies.

This role opens deposits, processes transactions, and cross-sells bank products to customers. The ideal candidate has 1+ year in customer service, strong communication, and proficiency with Windows and Microsoft Office.

Qualifications

• High School Diploma or GED.
• 1+ year of customer service experience.
• Able to work in a fast-paced environment with high accuracy.
• Trustworthy and confidential behavior required.
• Proficient with Windows and Microsoft Office.
• Excellent verbal and written communication skills.
• Willing to travel for internal education/meetings.
• Able to lift up to 25 lbs.

Responsibilities

• Lead branch teller line operations and scheduling.
• Coach tellers and develop staff to improve performance.
• Ensure audits and adherence to SOPs and policies.
• Process deposits and teller transactions; open accounts and assist customers.
• Provide superior customer service and referrals to partners.

Skills

Customer service

Communication skills

Attention to detail

Computer skills

Education

High School Diploma or GED

Tools

Windows

Microsoft Office

Excel

Job description

Peoples Bank in Pikeville, KY is seeking a Head Teller to lead the branch teller line, ensure accurate cash handling, and deliver exceptional service. You will coach tellers, manage scheduling, and support audit readiness while upholding bank policies.

This role opens deposits, processes transactions, and cross-sells bank products to customers. The ideal candidate has 1+ year in customer service, strong communication, and proficiency with Windows and Microsoft Office.