Lead Teller & Branch Team Leader

Trustco Bank; Town of Chatham (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

401(k) with employer match

Paid time off

11 paid holidays

Tuition reimbursement

Training & professional development

Job summary

Trustco Bank seeks a Head Teller to lead daily teller operations, supervise staff, and ensure accurate cash handling and excellent customer service. You will enforce security and privacy policies, balance cash, and prepare timely reports while guiding teammates and maintaining high standards of compliance.

The role supports community service and offers growth within a collaborative team. Equal parts supervisor and frontline customer advocate, you will mentor tellers, manage branch operations,

Qualifications

• High school diploma or equivalent.
• Supervisory experience.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills in person, by phone, and via email.
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.
• Ability to lift 10-20 lbs., stand for extended periods.

Responsibilities

• Deliver Outstanding Customer Service: Create a warm, professional, and efficient environment where every customer feels valued. Proactively understand their needs and confidently recommend Trustco Bank products that support their goals.
• Leadership & Team Growth: Supervise, mentor, and coach tellers to ensure accuracy, efficiency, and exceptional service. Uphold strict compliance with all policies, acting as a role model. Oversee daily cash balancing and maintain detailed audit logs for accuracy. Manage cash shipments, including ordering, verifying, and distributing funds as needed.
• Transaction Handling: Process a variety of customer transactions - deposits, withdrawals, loan payments, check cashing with precision. Handle verification, money orders, bank checks, and receipts efficiently. Manage credit card payments, safe deposit access, ATM maintenance, and night deposits smoothly.
• Reporting & Compliance: Prepare and submit detailed reports accurately and on time. Keep thorough transaction records in line with audit standards and regulations.

Skills

Supervisory experience

Customer service

Cash handling

Verbal & written communication

Fluent in English

Transportation access

Education

High School Diploma or equivalent

Bachelor's degree

Job description

Trustco Bank seeks a Head Teller to lead daily teller operations, supervise staff, and ensure accurate cash handling and excellent customer service. You will enforce security and privacy policies, balance cash, and prepare timely reports while guiding teammates and maintaining high standards of compliance.

The role supports community service and offers growth within a collaborative team. Equal parts supervisor and frontline customer advocate, you will mentor tellers, manage branch operations,