Lead Teller & Branch Coach: Elevate Client Experience

KeyBank; Seattle (WA); Hybrid; USD 26,000 - 34,000; Full time

Job summary

KeyCorp's Seattle branch seeks a Lead Teller to be a trusted advisor and problem solver for clients in our KeyBank communities. You will mentor tellers, manage scheduling, and ensure regulatory compliance while routing clients to bankers for deeper financial conversations.

As a Lead Teller, you will observe operations, coach staff, and support onboarding, with Saturday shifts as directed. This role emphasizes service excellence and branch efficiency in a dynamic retail banking environment.

Qualifications

• 3+ years of demonstrated superior client relationship skills.
• Experience in cash handling and teller operations.
• Proficient with Windows-based applications and calculators.

Responsibilities

• Embodies a strong client experience culture and coaches tellers.
• Oversees teller functions and branch operations in-person.
• Identifies complex client servicing issues and resolves them.
• Transits clients to Bankers for advanced financial discussions.
• Supports onboarding and training of new tellers.
• Ensures compliance with regulatory, security and internal controls.

Skills

Client relationships

Sales skills

Integrity

Time management

Banking operations

Cash handling

Education

High School Diploma / GED

Tools

Windows PC

Calculator

Job description

KeyCorp's Seattle branch seeks a Lead Teller to be a trusted advisor and problem solver for clients in our KeyBank communities. You will mentor tellers, manage scheduling, and ensure regulatory compliance while routing clients to bankers for deeper financial conversations.

As a Lead Teller, you will observe operations, coach staff, and support onboarding, with Saturday shifts as directed. This role emphasizes service excellence and branch efficiency in a dynamic retail banking environment.