Lead Teller & Branch Coach: Elevate Client Experience

KeyBank; Boulevard (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Toledo, OH seeks a Lead Teller to deliver exceptional client service in a busy branch. You will coach tellers, handle cash operations, and help resolve complex servicing needs to foster strong client relationships.

The role emphasizes regulatory compliance and smooth branch performance. The position involves scheduling, staff guidance, and collaboration with a Branch Manager to support financial wellness conversations for clients.

Qualifications

• Minimum 3 years of superior client relationship skills.
• Minimum 3 years' experience in cash handling.
• Proficient with Windows PC and calculator.
• Ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.

Responsibilities

• Deliver a strong client experience in the branch.
• Coach tellers and manage teller functions.
• Identify and resolve complex client servicing issues.
• Transition clients to a Banker for deeper financial wellness.
• Ensure compliance and branch audit controls; support scheduling and staff coaching.

Skills

Client relationships

Cash handling

Sales skills

Time management

Regulatory compliance

Education

High School Diploma or GED

Equivalent business experience

Tools

Windows PC

Calculator

Job description

KeyBank in Toledo, OH seeks a Lead Teller to deliver exceptional client service in a busy branch. You will coach tellers, handle cash operations, and help resolve complex servicing needs to foster strong client relationships.

The role emphasizes regulatory compliance and smooth branch performance. The position involves scheduling, staff guidance, and collaboration with a Branch Manager to support financial wellness conversations for clients.