Lead Teller & Branch Coach: Elevate Client Experience

KeyCorp; Salt Lake City (UT); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Salt Lake City is seeking a Lead Teller to act as a trusted problem-solver and service leader in our branch. You will identify and resolve client servicing issues, coach tellers, and help transition clients to a Banker for deeper financial wellness conversations.

This role involves managing teller scheduling, ensuring accuracy in cash handling, staying compliant with regulatory requirements, and delivering distinctive service that strengthens client relationships and branch

Qualifications

• Minimum of 3 years demonstrated superior client relationship skills
• Minimum of 3 years of experience in cash handling
• Working knowledge of PC with Windows based applications and calculator
• Demonstrated ability to lead, motivate, and foster teamwork
• Demonstrated organizational skills while managing multiple tasks

Responsibilities

• Provide excellent teller services and coach other tellers in-person
• Identify and resolve complex client servicing issues and refer to Banker when needed
• Observe and coach tellers to improve client experience and branch operations
• Ensure compliance with regulatory, security, and internal controls
• Schedule tellers and manage branch operations day-to-day

Skills

Client relationship skills

Cash handling

PC proficiency

Lead and motivate

Organizational skills

Time management

Teller line management

Sales & product knowledge

Education

High School Diploma, GED, or equivalent business experience

Job description

KeyBank in Salt Lake City is seeking a Lead Teller to act as a trusted problem-solver and service leader in our branch. You will identify and resolve client servicing issues, coach tellers, and help transition clients to a Banker for deeper financial wellness conversations.

This role involves managing teller scheduling, ensuring accuracy in cash handling, staying compliant with regulatory requirements, and delivering distinctive service that strengthens client relationships and branch