Lead Teller & Branch Coach: Elevate Client Experience

KeyBank

Salem (OR)

On-site

USD 25,000 - 34,000

Full time

4 days ago

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Job summary

KeyBank in Salem, Oregon is seeking a Lead Teller to act as a trusted problem solver and branch resource, guiding tellers and resolving client servicing issues while delivering distinctive service. You will manage day-to-day teller scheduling, coaching, and ensure regulatory compliance, while identifying financial wellness opportunities and smoothly transitioning clients to a Banker when appropriate.

This role requires at least 3 years of client relationship and cash handling experience, a high

Qualifications

Minimum 3 years of superior client relationship skills.
Minimum 3 years of cash handling experience.
Proficient with Windows PC and calculator.
Ability to lead, motivate, and foster teamwork.
Strong organizational skills and multitasking ability.

Responsibilities

Provide exceptional client experience in an in-person branch setting.
Coach tellers; manage teller line operations.
Identify and resolve complex client servicing issues.
Transition clients to a Banker for financial wellness conversations.
Ensure branch compliance with regulatory, security, and internal audit controls.
Support onboarding and training of new tellers.
Work Saturdays as directed by management.