Lead Teller & Branch Coach - Elevate Client Experience

KeyBank; Town of New Hartford (NY); On-site; USD 39,000 - 52,000; Full time

Job summary

KeyBank in New Hartford, NY is seeking a Lead Teller to serve as a trusted advisor to our community. You will be the primary troubleshooter for complex client service needs, coach tellers, manage teller scheduling, and ensure branch compliance while guiding customers toward deeper financial conversations with bankers.

This role emphasizes delivering distinctive service, observing regulatory procedures, and using financial wellness tools to help clients reach their goals.

Qualifications

• Minimum 3 years of demonstrated superior client relationship skills.
• Minimum 3 years of cash handling experience.
• Working knowledge of PC with Windows based applications and calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.

Responsibilities

• Coach tellers to deliver accurate, efficient service in-branch.
• Identify and resolve complex client service issues.
• Assist clients in achieving financial goals using wellness tools.
• Schedule tellers and oversee branch operations and staffing.
• Maintain branch compliance with regulatory, security, and internal audits.

Skills

Client relationship skills

Cash handling

Windows PC

Leadership

Time management

Sales & service

Education

High School Diploma, GED, or equivalent business experience

Notary License (preferred)

Tools

Windows PC

Calculator

Job description

KeyBank in New Hartford, NY is seeking a Lead Teller to serve as a trusted advisor to our community. You will be the primary troubleshooter for complex client service needs, coach tellers, manage teller scheduling, and ensure branch compliance while guiding customers toward deeper financial conversations with bankers.

This role emphasizes delivering distinctive service, observing regulatory procedures, and using financial wellness tools to help clients reach their goals.