Lead Teller — Bilingual CX Leader

Fairygodboss; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) with match

Paid time off

Job summary

PNC is seeking a Lead Teller based at the Cameron Road Branch in Austin, TX. The role emphasizes coaching tellers, driving customer financial wellbeing, and leveraging technology to provide tailored banking solutions.

Preferred bilingual Spanish skills and 1+ year of related experience are expected. This is an in-office position with strong emphasis on accuracy, compliance, and customer service excellence.

Qualifications

• 1+ years of related teller or financial services experience.
• No degree required; alternative education/certifications may be considered.

Responsibilities

• Lead tellers by example to deliver a superior customer experience.
• Educate customers on alternatives and refer opportunities to branch staff.
• Engage customers and position PNC products to meet needs using technology.
• Support branch manager with performance management and hiring activities.
• Ensure daily operations and maintenance transactions are accurate and efficient.

Skills

Bilingual Spanish

Customer Service

Banking

Customer Experience

Accountability

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller based at the Cameron Road Branch in Austin, TX. The role emphasizes coaching tellers, driving customer financial wellbeing, and leveraging technology to provide tailored banking solutions.

Preferred bilingual Spanish skills and 1+ year of related experience are expected. This is an in-office position with strong emphasis on accuracy, compliance, and customer service excellence.