Lead Teller — Customer Experience & Team Coach

PNC; Sierra Vista (AZ); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Spanish Speaking - Preferred

Job summary

PNC is seeking a full-time Lead Teller based in Sierra Vista, AZ. The role emphasizes coaching tellers, promoting financial wellbeing, and expanding wallet share through informed recommendations.

Preferred candidates will be bilingual in Spanish and comfortable using technology to educate customers on banking options, while aligning with PNC’s in-office culture and performance standards.

Qualifications

• Experience in teller operations or banking environment preferred.
• Excellent customer service and sales skills.
• Ability to educate customers on banking options and leverage technology.

Responsibilities

• Coaches, mentors and leads tellers to deliver a customer experience that improves financial wellbeing and loyalty.
• Identify opportunities through conversations and referrals to branch staff.
• Lead lobby engagement to connect with customers and present PNC products.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a full-time Lead Teller based in Sierra Vista, AZ. The role emphasizes coaching tellers, promoting financial wellbeing, and expanding wallet share through informed recommendations.

Preferred candidates will be bilingual in Spanish and comfortable using technology to educate customers on banking options, while aligning with PNC’s in-office culture and performance standards.