Lead Teller: Bilingual Customer Experience Leader

PNC; Florida; On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

401(k) with PNC match

Stock purchase plans

Paid time off

Job summary

PNC is seeking a Lead Teller in its retail organization, based in Aurora, CO. The role focuses on delivering a superior customer experience, coaching tellers, and identifying opportunities for banking solutions.

Bilingual Spanish preferred; the position emphasizes in-office collaboration and adherence to policies. The Lead Teller Educates customers on digital options, supports branch operations, and partners with branch staff to drive financial wellbeing and loyalty.

Qualifications

• 1+ years of related experience in banking or teller roles.
• No degree required; equivalent experience may be considered.
• Spanish speaking – preferred.

Responsibilities

• Deliver a unique customer experience by identifying and referring opportunities.
• Educate customers on alternatives and leverage technology for transactions.
• Coach and mentor tellers and support Branch Manager in performance processes.
• Ensure efficient daily operations and adherence to policies and procedures.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Attention to Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Job description

PNC is seeking a Lead Teller in its retail organization, based in Aurora, CO. The role focuses on delivering a superior customer experience, coaching tellers, and identifying opportunities for banking solutions.

Bilingual Spanish preferred; the position emphasizes in-office collaboration and adherence to policies. The Lead Teller Educates customers on digital options, supports branch operations, and partners with branch staff to drive financial wellbeing and loyalty.