Lead Teller: Bilingual Customer Experience Coach

PNC Financial Services Group, Inc.; Vineland (NJ); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Job summary

PNC Financial Services Group, Inc. seeks a Lead Teller based in Vineland, NJ. The role focuses on coaching tellers, delivering exceptional customer experiences, and driving financial wellbeing through opportunities identified during customer interactions.

Spanish language skills are preferred. This in-office position requires in-person engagement at the Vineland branch and involves adherence to branch operations and performance management guidelines.

Qualifications

• Knowledge of retail banking products and services is expected.
• Experience with customer interactions and referrals to branch staff.
• Ability to coach tellers and participate in performance processes.

Responsibilities

• Lead tellers and coach the team to deliver a positive customer experience.
• Identify banking opportunities and refer to appropriate staff.
• Handle lobby engagement and promote PNC products to meet customer needs.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Lead Teller based in Vineland, NJ. The role focuses on coaching tellers, delivering exceptional customer experiences, and driving financial wellbeing through opportunities identified during customer interactions.

Spanish language skills are preferred. This in-office position requires in-person engagement at the Vineland branch and involves adherence to branch operations and performance management guidelines.