Bilingual Lead Teller - Customer Experience

Fairygodboss; Newark (NJ); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Paid holidays

Education assistance

Job summary

PNC is seeking a Lead Teller based in Newark, NJ, at the Ironbound Branch. This in-office role requires bilingual Spanish and focuses on coaching tellers, driving customer financial wellbeing, and expanding branch product reach.

The position emphasizes leadership, compliance, and daily operation excellence in a retail banking environment. Base salary ranges from $45,000 to $75,000 and is incentive eligible based on performance.

Qualifications

• 1+ years of related teller experience (typical requirement).
• Bilingual Spanish required.
• No degree required or equivalent experience considered.

Responsibilities

• Lead and mentor tellers to deliver a superior customer experience and educate customers on options.
• Identify banking opportunities during customer interactions and refer to branch staff as appropriate.
• Lead lobby engagement to connect with customers and position PNC products.
• Assist Branch Manager with performance management and new-hire processes.
• Ensure adherence to policies and efficient, accurate daily operations.

Skills

Banking

Customer Service

Spanish Language

Customer Experience

Proactive Sales

Leveraging Technology

Education

No Degree

Job description

PNC is seeking a Lead Teller based in Newark, NJ, at the Ironbound Branch. This in-office role requires bilingual Spanish and focuses on coaching tellers, driving customer financial wellbeing, and expanding branch product reach.

The position emphasizes leadership, compliance, and daily operation excellence in a retail banking environment. Base salary ranges from $45,000 to $75,000 and is incentive eligible based on performance.