Bilingual Lead Teller — Spanish (Customer Experience)

PNC Financial Services Group, Inc.; The Ironbound (NJ); On-site; USD 40,000 - 56,000; Full time

Job summary

PNC Financial Services Group, Inc. in Newark, NJ (Ironbound Branch) is seeking a Lead Teller who will coach tellers, deliver an exceptional customer experience, and promote financial well-being. Spanish bilingualism is required to serve a diverse customer base in-office.

The role encompasses mentoring tellers, guiding customer transactions, and identifying opportunities to connect customers with PNC products, while supporting branch leadership in performance and hiring activities.

Qualifications

• Bilingual Spanish required.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience.
• Educates customers on alternatives for financial interactions and leverages technology.
• Identifies banking opportunities and makes referrals to branch staff.
• Engages customers in lobby activities to connect them with PNC products.
• Assists the Branch Manager with performance management and new hire processes.

Skills

Bilingual Spanish

Job description

PNC Financial Services Group, Inc. in Newark, NJ (Ironbound Branch) is seeking a Lead Teller who will coach tellers, deliver an exceptional customer experience, and promote financial well-being. Spanish bilingualism is required to serve a diverse customer base in-office.

The role encompasses mentoring tellers, guiding customer transactions, and identifying opportunities to connect customers with PNC products, while supporting branch leadership in performance and hiring activities.