Bilingual Lead Teller — Customer Experience Leader

PNC; West New York (NJ); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) with match

Education assistance

Job summary

PNC is seeking a Full Time Teller Lead based in West New York, New Jersey. The role requires bilingual Spanish and will involve coaching tellers, driving customer loyalty, and identifying banking opportunities to enhance customer financial wellbeing.

This in-office position emphasizes coaching, adherence to policies, and daily operations support, with an incentive-based compensation structure and comprehensive benefits. PNC values inclusivity and career growth.

Qualifications

• No degree required; related experience accepted.

Responsibilities

• Lead and coach tellers to deliver a superior customer experience.
• Identify banking opportunities and refer customers to branch staff.
• Engage customers in lobby activities and promote PNC products.
• Assist Branch Manager with performance management and hiring.
• Ensure daily operations are accurate and compliant.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Full Time Teller Lead based in West New York, New Jersey. The role requires bilingual Spanish and will involve coaching tellers, driving customer loyalty, and identifying banking opportunities to enhance customer financial wellbeing.

This in-office position emphasizes coaching, adherence to policies, and daily operations support, with an incentive-based compensation structure and comprehensive benefits. PNC values inclusivity and career growth.