Bilingual Lead Teller: Customer Experience Leader

Fairygodboss; West New York (NJ); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability protection

401(k) with match

Pension

Stock purchase plan

Dependent care reimbursement

Backup child/elder care

Educational assistance

Wellness program

Paid holidays

Vacation days

Job summary

PNC is seeking a Teller Lead in West New York, New Jersey, to coach tellers and enhance customer financial wellbeing within an in-office setting. Spanish language skills are required to serve a diverse customer base.

The role emphasizes coaching, proactive referrals, and ensuring accurate branch operations, with a salary range of $45,000 to $75,000 and incentive eligibility based on performance and location.

Qualifications

• No degree required; related experience accepted.
• 1+ years of related experience in banking or customer service.
• Bilingual Spanish required for the role.

Responsibilities

• Coach, mentor and lead tellers to deliver a customer-focused experience.
• Identify banking opportunities and refer to branch staff as appropriate.
• Engage customers and demonstrate teller processes with clear communication.
• Support branch manager with performance and hiring processes.
• Ensure daily operations and transactions are accurate and compliant.

Skills

Bilingual Spanish

Customer service

Coaching

Communication

Problem solving

Education

No Degree

Job description

PNC is seeking a Teller Lead in West New York, New Jersey, to coach tellers and enhance customer financial wellbeing within an in-office setting. Spanish language skills are required to serve a diverse customer base.

The role emphasizes coaching, proactive referrals, and ensuring accurate branch operations, with a salary range of $45,000 to $75,000 and incentive eligibility based on performance and location.