Lead Teller & Bilingual Customer Experience Coach

PNC; Louisville (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

Life insurance

Short and long-term disability

401(k) with PNC match

Pension and stock purchase plans

Job summary

PNC is seeking a Lead Teller for our Louisville branch in Louisville, CO. The role focuses on coaching tellers, delivering exceptional customer experience, and identifying banking opportunities while guiding referrals and leveraging technology.

Spanish language preferred. This in-office position emphasizes sound judgment, adherence to policies, and strong customer service with opportunities to grow and participate in daily branch operations.

Qualifications

• Minimum 1+ years related experience.
• No degree required; related experience accepted.
• Spanish language preferred.

Responsibilities

• Lead tellers to deliver customer experience and loyalty.
• Educate customers on banking options and refer to staff.
• Support branch manager with performance and hiring processes.
• Ensure daily operations meet policies and accuracy.

Skills

Customer Focused

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC is seeking a Lead Teller for our Louisville branch in Louisville, CO. The role focuses on coaching tellers, delivering exceptional customer experience, and identifying banking opportunities while guiding referrals and leveraging technology.

Spanish language preferred. This in-office position emphasizes sound judgment, adherence to policies, and strong customer service with opportunities to grow and participate in daily branch operations.