Lead Technical Services Engineer

LATICRETE International; York (York County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International, located in York County, is seeking a Lead Technical Services Representative who will provide advanced technical services for both internal and external customers. This pivotal role involves training Technical Service Representatives, managing workloads, and ensuring customer satisfaction through effective technical support.

Applicants should possess over 6 years of construction experience, along with a strong knowledge of LATICRETE product lines. Join us in improving the built world by being part of a team committed to innovation and excellence.

Qualifications

• 6+ years of experience in the construction industry.
• 4+ years of experience in Technical Services.
• Expert knowledge of LATICRETE product lines and applications.

Responsibilities

• Provide advanced technical services to customers through phone and email.
• Train Technical Services Representatives and balance team workload.
• Coordinate technical support requests with sales representatives.

Skills

Construction industry experience

Technical Services experience

Salesforce knowledge

Architecture knowledge

Leadership skills

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office Suite

Job description

LATICRETE International, located in York County, is seeking a Lead Technical Services Representative who will provide advanced technical services for both internal and external customers. This pivotal role involves training Technical Service Representatives, managing workloads, and ensuring customer satisfaction through effective technical support.

Applicants should possess over 6 years of construction experience, along with a strong knowledge of LATICRETE product lines. Join us in improving the built world by being part of a team committed to innovation and excellence.