Lead Technical Services Engineer

LATICRETE International; Waxhaw (NC); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Paid holidays and sick time

Flexible spending

Life Insurance and supplemental insurance

Job summary

LATICRETE International is looking for a Lead Technical Services Representative to provide advanced technical support to clients. This role requires a minimum of 6 years experience in the construction industry and involves training team members, managing customer interactions, and ensuring quality service.

The ideal candidate will have strong leadership skills, a solid understanding of technical services, and the ability to solve complex issues.

Qualifications

• Minimum of 6 years of experience in the construction industry.
• Minimum of 4 years of experience in Technical Services or comparable industry experience.
• Strong knowledge of LATICRETE product lines and applications.

Responsibilities

• Provide technical services to clients through various communication methods.
• Train Technical Services Representatives and manage workload balancing.
• Coordinate technical support requests for internal customers.

Skills

Customer interactions

Technical knowledge

Interpersonal skills

Leadership skills

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International is looking for a Lead Technical Services Representative to provide advanced technical support to clients. This role requires a minimum of 6 years experience in the construction industry and involves training team members, managing customer interactions, and ensuring quality service.

The ideal candidate will have strong leadership skills, a solid understanding of technical services, and the ability to solve complex issues.