Lead Technical Services Engineer

LATICRETE International; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays plus vacation

Flexible spending

Life Insurance

Job summary

LATICRETE International, based in Washington, D.C., is seeking a Lead Technical Services Representative. This role provides advanced technical services to customers via phone, chat, and email, and trains Technical Service Representatives. Candidates should have extensive experience in the construction industry and knowledge of LATICRETE product lines.

The ideal candidate will not only resolve complaints but also assist in managing inquiries and training. Strong interpersonal skills and technical proficiency are essential for success in this position.

Qualifications

• Minimum of 6 years experience in construction industry.
• Minimum of 4 years of experience in Technical Services or comparable industry experience.
• Strong knowledge of architecture and construction methods.

Responsibilities

• Provide technical services to customers via phone, chat, and email.
• Train Technical Service Representatives and assist with workload balancing.
• Resolve customer complaints swiftly and professionally.

Skills

Customer interactions

Technical services experience

Leadership skills

Salesforce knowledge

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International, based in Washington, D.C., is seeking a Lead Technical Services Representative. This role provides advanced technical services to customers via phone, chat, and email, and trains Technical Service Representatives. Candidates should have extensive experience in the construction industry and knowledge of LATICRETE product lines.

The ideal candidate will not only resolve complaints but also assist in managing inquiries and training. Strong interpersonal skills and technical proficiency are essential for success in this position.