Lead Technical Services Engineer

LATICRETE International; Haslet (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Lead Technical Services Representative to provide advanced technical support to customers. This position involves ensuring customer satisfaction by addressing inquiries and complaints through various communication platforms.

The ideal candidate will have a strong background in the construction industry, with at least 6 years of experience and proven success in Technical Services. The role requires excellent communication skills and the ability to collaborate with cross-functional teams.

Qualifications

• Minimum of 6 years experience in the construction industry.
• Excellent problem-solving skills.
• Strong interpersonal, written, and verbal communication skills.

Responsibilities

• Provide advanced technical services to customers via multiple channels.
• Handle customer complaints and provide resolutions.
• Train Technical Services Representatives and ensure departmental procedures.

Skills

Construction industry experience

Technical Services expertise

Salesforce knowledge

Architecture and construction methods

Leadership skills

Fluency in second language

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office Suite

Job description

LATICRETE International is seeking a Lead Technical Services Representative to provide advanced technical support to customers. This position involves ensuring customer satisfaction by addressing inquiries and complaints through various communication platforms.

The ideal candidate will have a strong background in the construction industry, with at least 6 years of experience and proven success in Technical Services. The role requires excellent communication skills and the ability to collaborate with cross-functional teams.