Lead Technical Services Engineer

LATICRETE International; Venice (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Venice, Florida, is seeking a Lead Technical Services Representative to provide advanced technical support to customers. This role involves resolving inquiries via phone, chat, and email while ensuring high-quality service delivery.

The ideal candidate will have over 6 years in the construction industry and 4 years in technical services, with expertise in LATICRETE products. A collaborative environment focused on continuous improvement and customer satisfaction awaits you.

Qualifications

• 6+ years experience in the construction industry.
• 4+ years experience in Technical Services or similar.
• Expert knowledge of LATICRETE product lines and construction practices.

Responsibilities

• Deliver advanced technical services to customers through various communication methods.
• Resolve customer complaints promptly and professionally.
• Coordinate technical support requests with field representatives.

Skills

Customer interaction

Technical problem-solving

Interpersonal skills

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Job description

LATICRETE International in Venice, Florida, is seeking a Lead Technical Services Representative to provide advanced technical support to customers. This role involves resolving inquiries via phone, chat, and email while ensuring high-quality service delivery.

The ideal candidate will have over 6 years in the construction industry and 4 years in technical services, with expertise in LATICRETE products. A collaborative environment focused on continuous improvement and customer satisfaction awaits you.