Lead Technical Services Engineer

LATICRETE International; Bradenton (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Paid vacation and sick time

Flexible spending

Life Insurance, AD&D and Supplemental Insurance

Job summary

LATICRETE International in Bradenton, FL is looking for a Lead Technical Services Representative to provide advanced technical support to customers. This role includes handling inquiries, resolving customer complaints, and assisting in team training and workload balancing.

Candidates should have at least 6 years of experience in the construction industry, technical expertise, and strong communication skills. Join a company dedicated to innovation and customer satisfaction.

Qualifications

• Minimum of 6 years experience in the construction industry.
• Minimum of 4 years experience in Technical Services or comparable industry experience.
• Expert knowledge of LATICRETE product lines, applications, construction practices, and materials.

Responsibilities

• Provide technical services to customers through phone, chat, and email.
• Investigate and resolve customer complaints professionally.
• Train Technical Service Representatives and assist with workload balancing.

Skills

Construction industry experience

Salesforce proficiency

Technical services knowledge

Problem-solving

Communication skills

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International in Bradenton, FL is looking for a Lead Technical Services Representative to provide advanced technical support to customers. This role includes handling inquiries, resolving customer complaints, and assisting in team training and workload balancing.

Candidates should have at least 6 years of experience in the construction industry, technical expertise, and strong communication skills. Join a company dedicated to innovation and customer satisfaction.