Lead Technical Services Engineer

LATICRETE International; Bradenton (FL); Presencial; USD 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Paid vacation and sick time

Flexible spending

Life Insurance, AD&D and Supplemental Insurance

Resumo da oferta

LATICRETE International in Bradenton, FL is looking for a Lead Technical Services Representative to provide advanced technical support to customers. This role includes handling inquiries, resolving customer complaints, and assisting in team training and workload balancing.

Candidates should have at least 6 years of experience in the construction industry, technical expertise, and strong communication skills. Join a company dedicated to innovation and customer satisfaction.

Qualificações

• Minimum of 6 years experience in the construction industry.
• Minimum of 4 years experience in Technical Services or comparable industry experience.
• Expert knowledge of LATICRETE product lines, applications, construction practices, and materials.

Responsabilidades

• Provide technical services to customers through phone, chat, and email.
• Investigate and resolve customer complaints professionally.
• Train Technical Service Representatives and assist with workload balancing.

Conhecimentos

Construction industry experience

Salesforce proficiency

Technical services knowledge

Problem-solving

Communication skills

Formação académica

Associates degree or equivalent work experience

Ferramentas

Salesforce

JD Edwards

Microsoft Office

Descrição da oferta de emprego

LATICRETE International in Bradenton, FL is looking for a Lead Technical Services Representative to provide advanced technical support to customers. This role includes handling inquiries, resolving customer complaints, and assisting in team training and workload balancing.

Candidates should have at least 6 years of experience in the construction industry, technical expertise, and strong communication skills. Join a company dedicated to innovation and customer satisfaction.