Lead Technical Services Engineer

LATICRETE International; Town of Bridge Creek (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Town of Bridge Creek, WI is seeking a Lead Technical Services Representative to provide advanced technical support to customers and train team members. You will ensure proper material selection and installation methods while also addressing customer complaints professionally.

The ideal candidate will have over 6 years in the construction industry, experience with Salesforce, and a strong understanding of LATICRETE products. The role involves significant customer interaction, making strong communication skills essential.

Qualifications

• Minimum of 6 years in the construction industry.
• 4 years of experience in Technical Services or comparable experience.
• Expert knowledge of LATICRETE product lines and applications.

Responsibilities

• Provide technical services to customers through various communication channels.
• Investigate customer complaints using Salesforce.
• Train and manage Technical Services Representatives.

Skills

Customer service

Technical problem solving

Salesforce proficiency

Construction methods knowledge

Team cooperation

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office Suite

Job description

LATICRETE International in Town of Bridge Creek, WI is seeking a Lead Technical Services Representative to provide advanced technical support to customers and train team members. You will ensure proper material selection and installation methods while also addressing customer complaints professionally.

The ideal candidate will have over 6 years in the construction industry, experience with Salesforce, and a strong understanding of LATICRETE products. The role involves significant customer interaction, making strong communication skills essential.