Lead Technical Services Engineer

LATICRETE International; New Berlin (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International, located in New Berlin, Wisconsin, is seeking a Lead Technical Services Representative who will deliver advanced technical support to customers, train team members, and coordinate with various departments.

The ideal candidate has over 6 years in the construction sector and 4 years in technical services, with expertise in LATICRETE product lines and Salesforce. This position requires excellent communication skills and a collaborative spirit.

Qualifications

• Minimum 6 years of experience in the construction industry.
• Minimum 4 years in Technical Services or comparable experience.
• Demonstrated success solving complex issues.

Responsibilities

• Provide advanced technical services to internal and external customers.
• Assist with training Technical Service Representatives.
• Resolve customer complaints professionally and efficiently.

Skills

Construction industry experience

Technical Services experience

Salesforce proficiency

Knowledge of architecture and construction methods

Education

Associates degree or equivalent work experience

Tools

JD Edwards

Microsoft Office

Job description

LATICRETE International, located in New Berlin, Wisconsin, is seeking a Lead Technical Services Representative who will deliver advanced technical support to customers, train team members, and coordinate with various departments.

The ideal candidate has over 6 years in the construction sector and 4 years in technical services, with expertise in LATICRETE product lines and Salesforce. This position requires excellent communication skills and a collaborative spirit.