Lead Technical Services Engineer

LATICRETE International; Overland Park (KS); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Overland Park, Kansas is seeking a Lead Technical Services Representative to deliver advanced technical support to customers and train team members. The ideal candidate will have at least 6 years in construction, with strong knowledge of LATICRETE products and architecture.

This role involves customer interactions, resolving complaints, and coordinating technical support. The company offers benefits like medical, 401k, and tuition reimbursement, along with a commitment to fostering a positive community impact.

Qualifications

• Minimum of 6 years experience in the construction industry.
• Minimum of 4 years of experience in Technical Services or comparable industry experience.
• Strong knowledge of architecture and construction methods.

Responsibilities

• Provide technical services to architects and contractors via phone, chat, and email.
• Investigate and resolve customer complaints diplomatically.
• Train Technical Services Representatives and assist with workload balancing.

Skills

Customer Interactions

Salesforce Experience

Construction Methods Knowledge

LATICRETE Product Knowledge

Education

Associates degree or equivalent experience

Tools

Salesforce

Microsoft Office

Job description

LATICRETE International in Overland Park, Kansas is seeking a Lead Technical Services Representative to deliver advanced technical support to customers and train team members. The ideal candidate will have at least 6 years in construction, with strong knowledge of LATICRETE products and architecture.

This role involves customer interactions, resolving complaints, and coordinating technical support. The company offers benefits like medical, 401k, and tuition reimbursement, along with a commitment to fostering a positive community impact.