Lead Technical Services Engineer

LATICRETE International; Port Saint Lucie (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Lead Technical Services Representative in Port Saint Lucie, Florida, to provide advanced technical services to customers. Key responsibilities include managing customer interactions and complaints while supporting the training of Technical Services staff.

The ideal candidate will have a strong background in the construction industry along with a degree or equivalent experience. The position requires excellent communication skills and a capacity for problem-solving.

Qualifications

• Minimum of 6 years in the construction industry.
• Minimum of 4 years in Technical Services or comparable industry experience.
• Strong knowledge of architecture and construction methods.

Responsibilities

• Provide technical services to customers through various communication channels.
• Coordinate training for Technical Services Representatives.
• Handle customer complaints and inquiries effectively.

Skills

Technical Services

Customer interaction

Problem-solving

Salesforce

Construction knowledge

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International is seeking a Lead Technical Services Representative in Port Saint Lucie, Florida, to provide advanced technical services to customers. Key responsibilities include managing customer interactions and complaints while supporting the training of Technical Services staff.

The ideal candidate will have a strong background in the construction industry along with a degree or equivalent experience. The position requires excellent communication skills and a capacity for problem-solving.