Lead Technical Services Engineer

LATICRETE International; Fort Myers (FL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance, AD&D and Supplemental Insurance

Job summary

LATICRETE International is seeking a Lead Technical Services Representative in Fort Myers, Florida. The role involves providing advanced technical services for material selection and installation methods while ensuring effective communication with clients. You will lead training sessions for the team and play a crucial part in managing customer escalations.

With over 6 years in construction and expertise in LATICRETE products, you'll be vital in our mission to enhance the building industry and ensure customer satisfaction. Benefits include medical, dental, and 401k.

Qualifications

• Minimum of 6 years experience in the construction industry.
• Minimum of 4 years in Technical Services or a comparable industry.
• Expert knowledge of LATICRETE product lines.

Responsibilities

• Provide technical services to customers through various channels.
• Assist Supervisor with training and workload balancing.
• Help manage customer complaints and resolutions in Salesforce.

Skills

Technical services experience

Strong communication skills

Salesforce knowledge

Leadership skills

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International is seeking a Lead Technical Services Representative in Fort Myers, Florida. The role involves providing advanced technical services for material selection and installation methods while ensuring effective communication with clients. You will lead training sessions for the team and play a crucial part in managing customer escalations.

With over 6 years in construction and expertise in LATICRETE products, you'll be vital in our mission to enhance the building industry and ensure customer satisfaction. Benefits include medical, dental, and 401k.