Lead Technical Services Engineer

LATICRETE International; Cape Coral (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life insurance

Job summary

LATICRETE International is seeking a Lead Technical Services Representative in Cape Coral, Florida. This role involves providing advanced technical services to internal and external customers through various channels, helping train team members, and interfacing with management to drive improvements.

The ideal candidate will have a minimum of 6 years in the construction industry and strong knowledge of LATICRETE product lines. Benefits include medical, dental, vision, and a 401k plan.

Qualifications

• Minimum of 6 years of experience in the construction industry.
• Minimum of 4 years of experience in Technical Services or comparable.
• Demonstrated success in solving complex issues and participating on cross-functional teams.

Responsibilities

• Provide advanced technical services to customers through various channels.
• Investigate and resolve customer complaints diplomatically.
• Train and balance workload for Technical Service Representatives.

Skills

Construction industry experience

Technical Services or comparable industry experience

Salesforce expertise

Knowledge of architecture and construction methods

Knowledge of LATICRETE product lines

Leadership skills

Interpersonal communication

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office Suite

Job description

LATICRETE International is seeking a Lead Technical Services Representative in Cape Coral, Florida. This role involves providing advanced technical services to internal and external customers through various channels, helping train team members, and interfacing with management to drive improvements.

The ideal candidate will have a minimum of 6 years in the construction industry and strong knowledge of LATICRETE product lines. Benefits include medical, dental, vision, and a 401k plan.