Lead Technical Services Engineer

LATICRETE International; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Phoenix, Arizona, seeks a Lead Technical Services Representative to provide advanced technical services and support customers through various channels, focusing on material selection and installation methods.

The ideal candidate will have 6+ years in construction and a strong understanding of construction methods. This role offers a chance to work in a dynamic environment and make a significant impact on customer satisfaction.

Qualifications

• Minimum of 6 years experience in the construction industry.
• Minimum of 4 years of experience in Technical Services.
• Expert knowledge of LATICRETE product lines and applications.

Responsibilities

• Provide technical services to customers through various channels.
• Investigate and settle customer complaints diplomatically.
• Assist in training Technical Services Representatives.

Skills

Technical Services Experience

Communication Skills

Problem Solving

Knowledge of Construction Methods

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International in Phoenix, Arizona, seeks a Lead Technical Services Representative to provide advanced technical services and support customers through various channels, focusing on material selection and installation methods.

The ideal candidate will have 6+ years in construction and a strong understanding of construction methods. This role offers a chance to work in a dynamic environment and make a significant impact on customer satisfaction.