Lead Technical Services Engineer

LATICRETE International; Fischer (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance, AD&D and Supplemental Insurance

Job summary

LATICRETE International in Texas seeks a Lead Technical Services Representative to offer advanced technical support to customers and train Technical Service Representatives. The role demands extensive technical knowledge, strong communication skills, and a proven ability to solve complex issues.

Ideal candidates will have significant experience in the construction sector, particularly with LATICRETE products. The position includes responsibilities like managing customer inquiries, team training, and ensuring departmental procedures are followed. Benefits include health insurance and 401k.

Qualifications

• Minimum of 6 years of experience in the construction industry.
• Minimum of 4 years of experience in Technical Services or similar.
• Strong knowledge of architecture and construction methods.

Responsibilities

• Provide technical services to internal and external customers.
• Coordinate requests for technical support and training.
• Assist in analyzing Technical Services activities and report trends.

Skills

Customer Interactions

Technical knowledge of LATICRETE products

Problem-solving

Leadership skills

Communication skills

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International in Texas seeks a Lead Technical Services Representative to offer advanced technical support to customers and train Technical Service Representatives. The role demands extensive technical knowledge, strong communication skills, and a proven ability to solve complex issues.

Ideal candidates will have significant experience in the construction sector, particularly with LATICRETE products. The position includes responsibilities like managing customer inquiries, team training, and ensuring departmental procedures are followed. Benefits include health insurance and 401k.