Lead Technical Services Engineer

LATICRETE International; Omaha (NE); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Paid holidays and vacation

Flexible spending

Life Insurance

Job summary

LATICRETE International in Omaha, NE is seeking a Lead Technical Services Representative to enhance customer interactions through advanced technical support. The role demands a strong background in construction and expertise in LATICRETE product lines.

This leadership position will involve training Technical Service Representatives and collaborating with management to improve departmental processes. Strong communication skills and the ability to solve complex issues are essential, along with proficiency in Salesforce and Microsoft Office.

Qualifications

• Minimum of 6 years experience in the construction industry.
• At least 4 years in Technical Services or comparable industry experience.
• Expert knowledge of LATICRETE product lines and applications.

Responsibilities

• Provide technical services and support to various clients.
• Train and support Technical Services Representatives.
• Analyze and report on departmental activities and trends.

Skills

Technical services expertise

Customer interaction

Problem-solving

Communication skills

Salesforce knowledge

Building and construction knowledge

Education

Associates degree or equivalent work experience

Tools

Salesforce

Microsoft Office Suite

Job description

LATICRETE International in Omaha, NE is seeking a Lead Technical Services Representative to enhance customer interactions through advanced technical support. The role demands a strong background in construction and expertise in LATICRETE product lines.

This leadership position will involve training Technical Service Representatives and collaborating with management to improve departmental processes. Strong communication skills and the ability to solve complex issues are essential, along with proficiency in Salesforce and Microsoft Office.