Lead Technical Services Engineer

LATICRETE International; Indiana (PA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Indiana is seeking a Lead Technical Services Representative to provide advanced technical services to customers and assist in training Technical Service Representatives. This role requires a strong background in the construction industry and the ability to resolve customer inquiries effectively.

The ideal candidate will have at least 6 years of experience in the field, excellent communication skills, and familiarity with Salesforce. This position also includes benefits such as medical, dental, and a 401k plan.

Qualifications

• Minimum of 6 years experience in the construction industry.
• Minimum of 4 years of experience in Technical Services or comparable industry experience.
• Fluency in a second language preferred.

Responsibilities

• Provide advanced technical services to internal and external customers.
• Train Technical Service Representatives and balance team workload.
• Coordinate technical support and training requests.

Skills

Construction industry experience

Technical Services experience

Knowledge of architecture and construction methods

Leadership skills

Communication skills

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International in Indiana is seeking a Lead Technical Services Representative to provide advanced technical services to customers and assist in training Technical Service Representatives. This role requires a strong background in the construction industry and the ability to resolve customer inquiries effectively.

The ideal candidate will have at least 6 years of experience in the field, excellent communication skills, and familiarity with Salesforce. This position also includes benefits such as medical, dental, and a 401k plan.