Lead Technical Services Engineer

LATICRETE International; Oklahoma; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance and AD&D

Job summary

LATICRETE International in Oklahoma is seeking a Lead Technical Services Representative to provide advanced technical assistance to customers and support the team through training and workload management. The role is critical in maintaining quality interfaces with clients, ensuring proper material selection, and improving service processes.

The ideal candidate will have a strong background in construction and technical services, with at least 6 years of experience. The company offers comprehensive benefits including medical, dental, and paid holidays.

Qualifications

• Minimum of 6 years experience in the construction industry.
• Minimum of 4 years in Technical Services or similar.
• Strong knowledge of architecture and construction methods.

Responsibilities

• Provide technical services to clients via calls, chat, and email.
• Investigate and resolve customer complaints professionally.
• Assist in training Technical Services Representatives.
• Update complaints in Salesforce promptly.
• Support the supervisor with Technical Services training programs.

Skills

Customer service

Technical expertise

Problem-solving

Interpersonal communication

Team cooperation

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International in Oklahoma is seeking a Lead Technical Services Representative to provide advanced technical assistance to customers and support the team through training and workload management. The role is critical in maintaining quality interfaces with clients, ensuring proper material selection, and improving service processes.

The ideal candidate will have a strong background in construction and technical services, with at least 6 years of experience. The company offers comprehensive benefits including medical, dental, and paid holidays.