Lead Technical Services Engineer

LATICRETE International; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Flexible spending

Life Insurance

Job summary

LATICRETE International in New York is seeking a Lead Technical Services Representative who will provide advanced technical services to customers and help train the team. This role involves customer interactions, resolving complaints, and ensuring quality support.

Ideal candidates should have 6 years of experience in the construction industry, strong knowledge of LATICRETE products, and excellent communication skills. Join us to make an impact in the construction field!

Qualifications

• Minimum of 6 years experience in the construction industry.
• 4 years of experience in Technical Services or comparable experience.
• Strong knowledge of construction methods and architectures.

Responsibilities

• Provide technical support to customers via calls and emails.
• Handle customer complaints and coordinate solutions.
• Train Technical Services Representatives.

Skills

Customer Interaction

Technical Services

Problem-solving

Communication Skills

Salesforce

Education

Associates degree or equivalent work experience

Tools

Microsoft Office Suite

Salesforce

JD Edwards

Job description

LATICRETE International in New York is seeking a Lead Technical Services Representative who will provide advanced technical services to customers and help train the team. This role involves customer interactions, resolving complaints, and ensuring quality support.

Ideal candidates should have 6 years of experience in the construction industry, strong knowledge of LATICRETE products, and excellent communication skills. Join us to make an impact in the construction field!