Lead Technical Services Engineer

LATICRETE International; New Jersey; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Lead Technical Services Representative in New Jersey, who will provide advanced technical support for our products and services. This role involves direct customer interaction via calls and online chat, and it requires a strong background in the construction industry.

The ideal candidate will have at least 6 years of experience in technical services, demonstrate leadership skills, and possess a thorough understanding of LATICRETE products. This position includes a travel requirement of up to 30%.

Qualifications

• Minimum of 6 years experience in construction industry.
• Minimum of 4 years of experience in Technical Services.
• Demonstrated success solving complex issues.

Responsibilities

• Provide advanced technical services to customers via calls and chats.
• Train Technical Service Representatives for workload management.
• Coordinate customer inquiries and resolve complaints efficiently.

Skills

Salesforce

Technical Services

Construction Industry

Architectural Knowledge

LATICRETE Product Knowledge

Education

Associates degree or equivalent work experience

Tools

Microsoft Office

JD Edwards

Job description

LATICRETE International is seeking a Lead Technical Services Representative in New Jersey, who will provide advanced technical support for our products and services. This role involves direct customer interaction via calls and online chat, and it requires a strong background in the construction industry.

The ideal candidate will have at least 6 years of experience in technical services, demonstrate leadership skills, and possess a thorough understanding of LATICRETE products. This position includes a travel requirement of up to 30%.