Lead Technical Services Engineer

LATICRETE International; Town of Florida (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Lead Technical Services Representative in New York to provide technical services and support to customers through various communication channels. This role involves responding to customer inquiries, managing complaints, and assisting with team training and workload management.

The ideal candidate will have significant experience in the construction industry and a strong understanding of LATICRETE products and services. We offer a comprehensive benefits package including medical, dental, and a 401k plan.

Qualifications

• Minimum of 6 years of experience in the construction industry.
• Minimum of 4 years of experience in Technical Services or comparable industry experience.
• Strong interpersonal, written, and verbal communication skills.

Responsibilities

• Provide technical services to customers through various channels.
• Investigate and settle customer complaints diplomatically.
• Assist in training Technical Services Representatives.

Skills

Construction industry experience

Technical Services experience

Salesforce experience

Knowledge of architecture and construction methods

LATICRETE product lines expertise

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International is seeking a Lead Technical Services Representative in New York to provide technical services and support to customers through various communication channels. This role involves responding to customer inquiries, managing complaints, and assisting with team training and workload management.

The ideal candidate will have significant experience in the construction industry and a strong understanding of LATICRETE products and services. We offer a comprehensive benefits package including medical, dental, and a 401k plan.