Lead Technical Services Engineer

LATICRETE International; Pine Brook (NJ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Paid holidays and vacation

Flexible spending

Life Insurance and AD&D

Job summary

LATICRETE International in Pine Brook, New Jersey, is searching for a Lead Technical Services Representative to provide advanced technical services to internal and external customers. This role focuses on proper material selection and installation methods and involves training other employees.

Ideal candidates will have extensive experience in the construction industry and knowledge of LATICRETE products. The position offers a comprehensive benefits package, including medical, dental, and flexible spending options.

Qualifications

• 6+ years of experience in construction industry.
• 4+ years in Technical Services or comparable experience.
• Demonstrated success in solving complex issues.
• Strong interpersonal, written, and verbal communication skills.

Responsibilities

• Provide technical services to various stakeholders.
• Handle customer complaints through Salesforce.
• Train Technical Services Representatives.
• Assist in managing workload and tasks.

Skills

Architecture knowledge

Construction methods knowledge

Technical Services experience

Salesforce experience

LATICRETE product knowledge

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International in Pine Brook, New Jersey, is searching for a Lead Technical Services Representative to provide advanced technical services to internal and external customers. This role focuses on proper material selection and installation methods and involves training other employees.

Ideal candidates will have extensive experience in the construction industry and knowledge of LATICRETE products. The position offers a comprehensive benefits package, including medical, dental, and flexible spending options.